FAQs
How do I book?
Email us with your desired dates of reservation and we will proceed immediately. The booking confirmation will be given via an email sent to the email address you specify. Should you not receive that email confirmation, please contact us as soon as possible: info@hoteldeadsea.com
How long does it take to receive a response to my booking?
We will do our best to confirm your reservation within 24 hours business time. Please note that during holidays or religious days it could be take 48 hours to confirm your reservation.
What is the payment method?
You can pay through a money transfer, with a credit card or give us a credit card as a guarantee and you can pay with cash at the hotel. Prices and room availability are not guaranteed until the online payment or guarantee has been received.
How do I cancel a reservation?
Your credit card will be automatically charged in full before arrival. If reservation is cancelled:
- 48 – 72 hours before arrival we will charge 50% of the reservation.
- 7 days – 72 hours before arrival we will charge 40% of the reservation.
- 7 days – 14 days before arrival we will charge 30% of the reservation .
- 14 days – 21 days before arrival we will charge 25% of the reservation.
- 21 days – 30 days before arrival we will charge 15% of the reservation .
Reservations that have been canceled, will be refunded to the clients’ credit card and will be charged with either 35.00 US dollars, or 3.5% of the total charge of reservation.
No Shows / Cancellations During the stay, if the client doesn’t arrive to the hotel or changes the reservations there will be no refund.
Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the property, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
I’m looking for a hotel in a different location in Israel. Can you help me?
Yes of course. We manage reservations of hotels all over Israel. We will be glad to help you.
Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests, although some may charge. This may be listed on the hotel’s information page.
Is breakfast included?
Yes, most of the hotels offer free breakfast. Often this is a Israeli continental breakfast or sometimes an Israeli buffet. The information should be included in the confirmation you receive from us.
